This interactive study day is suitable for healthcare professionals who need/would like, to have a refresher on effective communication style. Having employees who effectively build rapport and convey empathy with colleague and patients is vital for effective patient care.
Many complaints in the NHS can be boiled down to poor communication and perceived lack of kindness or respect. This study day offers delegates the opportunity to reflect on their personal communication style, and show them how they could choose to improve these.
What is it about?
First impressions are hugely important and this study day takes delegates through a personal journey of self-evaluation in terms of the way they interact with patients and colleagues on a daily basis. We offer an opportunity to adopt more effective communication strategies as an individual and as a team.
With a practical look at communication techniques for developing rapport, and reflecting on the impact of a predetermined attitude on relationships.
Most importantly we demonstrate and then the group will practice skills, for delegates to gain an insight into how to show empathy and compassion. The 6Cs along with “Hello my name is” are threaded through the day and placed in their important context of how and why to keep these aspects of care foremost in everyday care.
This is an experiential course, not power point heavy, so the course plan below is by nature light on detail as we do not want to spoil the surprise. With a light hearted team building style we will explore people’s attitudes and behaviours in relation to patients and other team members. However the day does not pull its punches. Previously it has received very positive feedback as fun, practical and really effective by all members of the team.
The staff are still talking about the sessions and how great the day was, not only was it a positive learning environment but also fun. Your approach is unique and inspirational, so thank you all for all your hard work and excessive energy.Consultant Nurse, London
Fantastic course, delivered in a humorous way which makes it all the more enjoyable for staff – a must do for anyone working with chronic conditions.Consultant Nurse, Royal Free London